1. Introduction

Volecom platform is a platform to help customers manage Volecom ad accounts when running Ads on TikTok. This platform makes it easy for all users to increase efficiency. Volecom is one of the leading, official, and strategic agency partners of TikTok in the Ecommerce industry based in Vietnam. Our vision is to become an agency with the best quality and a reliable companion with customers in the MMO community. When working with us, all problems related to running Ads on TikTok will be solved quickly and professionally thanks to the experienced customer support team and the strong cooperation between Volecom and TikTok. Volecom is honored to accompany you to conquer TikTok Ads to grow revenue tremendously!

2. Benefits of Volecom ad accounts

"User" refers to any individual or entity using our services. "Platform" refers to Volecom's website, systems, and integrations. "Client" refers to registered users who use our advertising services.

3. Scope of Services

Volecom provides digital marketing services, including TikTok ad account management, balance top-ups, campaign tracking, and technical support.

4. User Responsibilities

• Provide accurate and up-to-date information.
• Ensure that all advertising content complies with applicable laws and platform policies.
• Keep login credentials secure and confidential.

5. Prohibited Use

Users must not:

• Run ads for prohibited content such as illegal drugs, sexual products, weapons, or gambling.
• Misrepresent endorsements, modify approved landing pages without notice.
• Engage in fraudulent or misleading activities.

6. Account Creation & Access

Clients must have a TikTok account. Volecom will create advertising accounts linked to the client’s profile. Budget top-ups must be pre-funded by the client before use.

7. Service Fees & Payments

• All payments must be made in advance to Volecom’s designated wallet or bank account.
• Volecom does not guarantee ad performance or results.
• No chargebacks or disputes allowed after service delivery.

8. Advertising Content Guidelines

Content must comply with TikTok's Advertising Policies. Volecom may reject or suspend any campaign that violates guidelines without refund.

9. Refund Policy

• Refunds are only issued for unused balances with no active violations.
• Refunds are processed within 5–10 business days via the original payment method.
• Setup fees and service charges are non-refundable.

10. Data Collection & Privacy

Volecom collects user data including name, contact details, and device information. This data is used for service provision, fraud prevention, and analytics. We never sell or share your data without consent.

11. Third-Party Disclosure

We may share your data with trusted partners only for service delivery and compliance purposes. Volecom is not liable for third-party misuse once data is transferred with consent.

12. Termination & Suspension

We reserve the right to suspend or terminate access for any user violating our terms or policies without prior notice or refund.

13. Changes to Terms

We may update these terms at any time. Users will be notified via the platform. Continued use after updates implies acceptance of changes.

14. Governing Law

These terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes shall be settled in the competent courts of Hanoi.

15. Contact Information

• Volecom Agency
• 52 Sunrise E, The Manor Central Park, Dai Kim Ward, Hoang Mai District, Hanoi, Vietnam
• Email: support@volecom.com
• Hotline: +84 985 513 322